Have questions?

FAQ

Are your products alcohol-free?

Yes, all our products are 100% oil-based and alcohol-free, unless mentioned otherwise

How long does the fragrance last?

It depends on the application of use. However, with regular use we've tested them to last for about 4hrs on average.

Do your perfumes leave a mark on light-coloured clothes, since it is oil based?

No, our perfumes are tested to not leave any marks on clothes and we have not received any complaints from prior customers regarding the same.

Do you have a physical store to test the fragrances?

Yes, you can try our fragrances at Afiyat Medical Centre, Mississauga.

Do you deliver all across Canada?

Yes, we deliver everywhere in Canada. Just mention your address at the check-out and your product will be delivered to you.

Do you deliver all accross USA?

Yes, we deliver everywhere in the United States as well. Delivery time ranges from 5 - 7 business days approx.

How long does it take to deliver in GTA?

All deliveries are made through Canada Post within 2-4 business days. 

Express/same day delivery is available at an additional charge.

What is your return/exchange policy?

To ensure authenticity of the return/exchange, please record a video of the package being opened for the first time.

Unfortunately, at this time we are not equipped to authorize any returns or exchanges without a video recording. 

Additionally, Zen Fragrances will not be responsible for returns or exchanges for reactions to any existing allergies.